Helpful information about the iSC online shop

Your user account enables you to view all of your current orders and the status of these. You can enter multiple addresses to save time when you place orders in the future. You can also use the online warranty and the online repair service.

Please make sure that you have filled in all of the fields marked with an * and that you have provided the correct information. Maybe you have simply made a typing error?

Another reason could be that you have already registered the e-mail address you have entered. In that case, simply use the “Forgot Your Password?” function.

You can change your password in your user account in the "Account Information" section. If you forget your password, you can request a new password when you log in. A new password will be sent to the e-mail address you have given us.

You cannot permanently delete your user account. We can do that for you. Simply send us an e-mail (no special form needed) at info@isc-gmbh.info entering “iSC Online Shop– delete user account” into the subject line.

The user-friendly search function helps quickly to find the item you are looking for. You can enter the article number or a portion of the product description. The item(s) is/are displayed on the results page. You can also select Garden, Tools or Accessories on the menu bar and navigate to the item you are looking for.

If you have found the item you are looking for, simply click on the shopping basket icon. The icon appears in the list view on every product page and on the exploded drawing. After you have clicked on the icon, a pop-up window is displayed telling you that your item has been added to the shopping basket. You can either continue shopping or open the shopping basket and proceed to checkout.

If you want to check out, proceed as follows:

1. Open the shopping basket by clicking on the shopping basket icon on the menu bar. In the summary list, you can remove items from the shopping basket or change the quantity.
2. Click on the checkout button.
3. Log into your user account. If you do not already have an iSC Online Shop account, please create a new account now. If you do not want your data to be saved, you can continue as a guest without registering.
4. Enter your data (e-mail, billing/delivery address).
5. Select the desired delivery option.
6. Select the desired payment option.
7. Once you have finished placing your order, we will send you an order confirmation.

Unfortunately we cannot take orders over the phone. We would be glad to help you place your order online. You can call our hotline +49 9951 959 3019

You have the following payment options in the Online Shop:

• PayPal
• Credit card

Click here for more information.

Please note the following when paying by credit card: The card number must not contain spaces, dots or special characters. You must also enter the card type (e.g. Visa or MasterCard), the expiration date and the CVV number. If you enter the correct information but still have problems, there could be a problem with your browser (e.g. Internet Explorer). If that is the case, try restarting the browser. If the problem persists, we recommend that you contact your bank, because only the bank can tell you why you are having problems.

For technical reasons, once you have placed an order you cannot cancel it on your own. If you want to cancel an order, we will do that for you. The best thing to do is send us an e-mail at info@isc-gmbh.info and tell us exactly which order you want to cancel. You may also want to tell us the reason for the cancellation.

The time in transit inside of Germany and to Austria depends on the transport service provider and is usually 2 - 5 days. The other transport can spend 3 - 15 days. Look at the delivery information section to find out more.

Once we have handed the item(s) over to the parcel delivery company, we will send your tracking number to you by e-mail. You can easily look up the delivery status on the service provider’s homepage and find out where the shipment currently is.