Shipping and Delivery

We deliver only in certain countries. Learn all about our shipping costs and delivery times.

Shipping costs and delivery times

Logistics partners

Within the EU the shipments are handled by leading european transport service providers such as DHL, GLS, Spring, Royal Mail and DPD. A shipment tracking service is available on the transport service provider’s homepage. We include the tracking number when we send you the order confirmation.

Please note that there may be problems with delivery of dangerous goods for certain postal codes. The following areas are affected: Extract of the official data sheet for DPD customers

Delivery costs

Delivery costs vary depending on what you order, the size of the package and the transport service provider. The delivery charge is shown at the end of the order placement process. You only pay the price shown on the order form. There are no additional fees or costs.

Delivery time

The time in transit inside of Germany and to Austria depends on the transport service provider and is usually 2 - 5 days. In the other EU countries the service will take around 3 - 15 working days.

Package tracking

Once we have handed the item(s) over to the parcel delivery company, we will send your tracking number to you by e-mail. You can easily look up the delivery status and find out where the shipment currently is.

If the package has not arrived at your house within one week and has not been left with a neighbor, please contact our Customer Hotline. We will contact the transport service provider and try to find out where your package is. You can contact us by e-mail at or call us.


Please note that the iSC GmbH does not send orders to parcel pick-up stations! iSC webshop products will be directly delivered to the customers' home by post or parcel services.

iSC Customer hotline
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